Privacy Policy

Your privacy matters to us at Menexo Gate

Last updated: December 2024

Introduction and Scope

At Menexo Gate, we recognize that your privacy is fundamental to your trust in our platform. This comprehensive privacy policy explains how we collect, use, protect, and manage your personal information when you interact with our advanced 3D game design platform. Our commitment extends beyond mere compliance – we believe in transparency and giving you meaningful control over your data.

This policy applies to all interactions with bufimarket.com, including our educational content, design tools, community features, and any related services we provide. We've structured this document to be both thorough and accessible, because you deserve to understand exactly how your information is handled.

We operate under Polish and European Union data protection laws, ensuring your rights are protected regardless of where you access our platform.

Information We Collect

Understanding what information we collect helps you make informed decisions about using our platform. We gather different types of data to provide you with personalized learning experiences and maintain our service quality.

Personal Information You Provide

Account registration details including your name, email address, and chosen username
Profile information such as skill level, interests in specific 3D design techniques, and learning goals
Communication data when you contact our support team or participate in community discussions
Payment information processed securely through our trusted payment processors
Content you create or upload, including 3D models, project files, and portfolio submissions

Automatically Collected Information

Technical data including IP address, browser type, device information, and operating system
Usage analytics such as pages visited, time spent on different sections, and learning progress
Performance data to help us optimize loading times and user experience
Cookies and similar technologies for personalization and functionality

Data Category	Purpose	Retention Period
Account Information	Service provision and personalization	Duration of account + 2 years
Learning Progress	Track development and recommend content	Duration of account + 1 year
Technical Logs	Security and performance optimization	12 months
Support Communications	Customer service and issue resolution	3 years after resolution

How We Use Your Information

Your data serves specific purposes that directly benefit your experience on our platform. We don't use your information for unrelated commercial purposes, and we're transparent about every way your data helps us serve you better.

Primary Uses

Delivering personalized learning experiences based on your skill level and interests
Providing technical support and responding to your inquiries promptly
Maintaining platform security and preventing unauthorized access
Processing payments and managing your subscription or purchases
Sending important updates about your account or significant platform changes
Improving our content and features based on user behavior and feedback

We never sell your personal information to third parties. Your data is used exclusively to enhance your learning experience and maintain our platform's quality and security.

Data Sharing and Third Parties

While we keep your data sharing to an absolute minimum, certain trusted partners help us deliver our services effectively. Here's exactly who might access your information and why.

Service Providers

Cloud hosting providers for secure data storage and platform reliability
Payment processors for handling transactions securely
Email service providers for delivering important communications
Analytics services to understand user behavior and improve our platform

All third-party partners are carefully vetted and bound by strict data protection agreements. They can only use your data for the specific services they provide to us, and they're prohibited from using it for their own purposes.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation. In such cases, we'll notify you unless legally prohibited from doing so.

Your Privacy Rights

Under European data protection laws, you have significant control over your personal information. We've made exercising these rights straightforward and accessible.

Access Your Data

Request a complete copy of all personal information we hold about you, including how it's being used.

Correct Information

Update or correct any inaccurate or incomplete personal information in your account.

Delete Your Data

Request deletion of your personal information, subject to legal and legitimate business requirements.

Restrict Processing

Limit how we use your data while maintaining your account and essential services.

Data Portability

Receive your data in a structured format to transfer to another service provider.

Object to Processing

Object to certain types of data processing, particularly for marketing purposes.

To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 30 days and guide you through the process.

Data Security and Protection

Protecting your information is our top priority. We employ multiple layers of security to safeguard your data against unauthorized access, alteration, or destruction.

Technical Safeguards

End-to-end encryption for data transmission and storage
Regular security audits and penetration testing
Multi-factor authentication options for enhanced account security
Automated backup systems with secure, geographically distributed storage
Real-time monitoring for suspicious activity and unauthorized access attempts

Organizational Measures

Strict access controls limiting data access to authorized personnel only
Regular privacy and security training for all team members
Incident response procedures for quickly addressing any security concerns
Privacy-by-design principles in all system development and updates

While we implement robust security measures, we also encourage you to use strong passwords and enable two-factor authentication on your account for additional protection.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and understand how you interact with our platform. You have control over these technologies and can adjust your preferences at any time.

Types of Cookies We Use

Essential cookies required for basic platform functionality and security
Performance cookies to analyze usage patterns and optimize user experience
Functional cookies to remember your preferences and personalize content
Analytics cookies to understand how users navigate and interact with our content

You can control cookie settings through your browser preferences or our cookie management tool. Note that disabling certain cookies may affect platform functionality and your user experience.

International Data Transfers

As a Poland-based company serving users globally, we may transfer your data outside the European Economic Area when necessary for service provision. All international transfers are protected by appropriate safeguards.

Transfer Safeguards

Standard Contractual Clauses approved by the European Commission
Adequacy decisions for countries with equivalent data protection standards
Additional security measures for data processed outside the EU
Regular assessment of transfer arrangements to ensure ongoing protection

Data Retention and Deletion

We only keep your personal information as long as necessary to provide our services or fulfill legal obligations. Our retention periods are based on the type of data and its purpose.

Retention Guidelines

Active account data is retained while your account remains active
Inactive accounts are automatically deleted after 3 years of inactivity
Financial records are kept for 7 years as required by Polish law
Support communications are retained for 3 years after issue resolution
Anonymous analytics data may be retained indefinitely for research purposes

When data is deleted, we ensure it's completely removed from our active systems and backups within 90 days, except where retention is required by law.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notification and prominent notice on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. The "last updated" date at the top of this page indicates when the most recent changes were made.

Contact Us About Privacy

Privacy Questions or Concerns? We're here to help you understand and exercise your privacy rights.

Email: help@bufimarket.com
Address: Wileńska 1, 11-041 Olsztyn, Poland
Phone: +48600577349